Return & Refund Policy

Last updated: 12-07-2025

Thank you for shopping at Twinkling Box!
We want you to have a smooth and confident shopping experience.
Please read our policy carefully before placing your order.

1. All Products Are Made to Order

Every item in our store is custom-printed just for you.
For this reason, we do not accept returns or exchanges for:

  • Wrong size ordered

  • Buyer’s remorse / change of mind

  • Personal dislike of the item

Please check size charts and product details before purchasing.

2. We Accept Returns/Refunds If There Is a Problem

If there is an issue with your order, we are here to help.

We offer free replacements or refunds in the following cases:

  • The product arrived damaged

  • There is a printing error

  • You received the wrong item

  • The package was lost in transit

What you need to provide:

  • Your order number

  • A clear photo of the issue (damaged item, misprint, etc.)

  • A short description of the problem

We handle everything with our production partner and send a replacement ASAP.

3. No Need to Return the Item

For damaged or defective items, you do not need to return the product.
We replace or refund it free of charge

4. Incorrect Address

If the shipping address was entered incorrectly by the customer:

  • We cannot offer a free replacement or refund.

  • A new order will need to be placed at the customer’s cost.

5. Order Cancellation

Orders can only be cancelled within 3 hours of purchase.
After production starts, cancellations are no longer possible

6. How to Contact Us

If you experience any issue with your order, please contact us at:

📩 Email: twinklingbox890@gmail.com
🕒 We respond within 24–48 hours.

We are committed to making sure you are happy with your purchase!