1. Processing Time
All items are made to order.
Typical production time: 2–5 business days.
2. Shipping Time
Shipping time depends on your region.
Estimated delivery times:
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USA: 3–8 business days
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UK/Europe: 5–10 business days
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Canada: 5–12 business days
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Australia: 5–12 business days
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International: 8–20 business days
These are estimates and may vary.
3. Tracking
A tracking number will be emailed once your order ships.
Please allow 24–48 hours for tracking to update.
4. Shipping Fees
Shipping costs are shown at checkout and depend on the product type and destination.
5. Incorrect Address
If the address provided is incorrect:
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The order cannot be refunded or replaced for free.
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A new order must be placed at the customer's cost.
6. Lost Packages
If your package is lost, contact us with your order number.
We will arrange a free replacement after confirming with the provider.
Frequently asked questions
1. When will my order arrive?
Most orders arrive within 7–14 days, depending on location.
Please check our Shipping Policy for detailed times.
2. Can I return or exchange an order?
We only accept returns for damaged or incorrect items.
For sizing or buyer’s remorse, we cannot offer free returns.
3. My item arrived damaged. What do I do?
Please email us at twinklingbox890@gmail.com with photos of the issue.
We’ll send a free replacement ASAP.
4. Do you ship internationally?
Yes! We ship to most countries worldwide.
5. I entered the wrong address. Can it be changed?
If the order has not entered production, we may update it.
If production has started, we cannot change the address.
6. How do I track my order?
We send a tracking link to your email once your order is shipped.
7. Who prints and ships the products?
We use trusted production partners through third party to print and ship all items.